Introduction
Country: Malaysia
Industry: Software
Founded: 2021
Users: over 3,000
Challenge Summary
- A reliable infrastructure provider to manage systems and support ongoing innovation.
- A dependable cloud solution with minimal downtime for ERP systems across six Southeast Asian countries.
- Cost transparency and affordability to offer quality ERP services.
- Scalable infrastructure to handle feature rollouts, test deployments, and peak demand surges.
Solution Summary
- NovaCloud offers reliable infrastructure in a Tier 3 data center in Malaysia, ensuring consistent performance and uptime.
- An intuitive self-service portal enables easy scaling, virtual machine deployment, and one-click app launches (e.g., Redis, MSSQL, Docker, WordPress).
- Built-in snapshot backups (hourly, daily, weekly) and compliance with global security standards (ISO 27017, PCI-DSS, SOC 2 Type II) provide robust data protection.
- Flexible subscription or pay-per-use pricing, combined with expert support, ensures a cost-effective solution.
Result Summary
- iDCP seamlessly transitioned from the testing phase to production using NovaCloud’s intuitive portal—simplifying instance setup, infrastructure configuration, and payment management.
- With over two years of near-zero downtime in NovaCloud’s Malaysia region, iDCP has delivered uninterrupted ERP service across six Southeast Asian countries and efficiently handled fluctuating demands.
- NovaCloud’s pricing is up to three times more affordable than hyperscalers like Azure, allowing iDCP to pass on cost savings to customers and make ERP systems more accessible and affordable.
- NovaCloud offers peace of mind with reliable infrastructure and support. Built-in snapshot backups and compliance with global security standards provide robust protection, while responsive, localized support swiftly resolves issues—even off-hours.
The Customer
iDCP Systems Sdn Bhd, a leading enterprise resource planning (ERP) provider in Malaysia with a focus on distribution and retail industries, was founded in 2021 with a mission to align client business objectives with enhanced user experiences through advanced control and automation. Specializing in ERP, sales and inventory management for omnichannel (wholesale, consignment, and retail), hybrid POS, CRM, financials and more, iDCP supports over 3,000 active users and has managed 1.3 million SKUs for a single warehouse. Servicing businesses in six countries—Malaysia, Singapore, Thailand, Vietnam, Indonesia, and the Philippines—iDCP streamlines operations, offers scalable solutions, and provides flexible customization to meet evolving business needs. Their commitment to customer-first service and adaptability places them at the forefront of innovation in the cloud ERP industry.
The Challenge
iDCP Systems faced several challenges as they expanded and pushed the boundaries of their ERP solutions. To stay focused on innovation, they needed a trusted infrastructure partner capable of supporting their scalability and performance needs. Servicing businesses across six Southeast Asian countries, iDCP required a cloud provider that could deliver consistent service reliability, near-zero downtime, and seamless accessibility for users. Cost efficiency and localized support were crucial for iDCP to maintain customer satisfaction and operational efficiency. While hyperscalers like Microsoft Azure were initially considered, their higher costs, slower response times, and less tailored solutions made them less suitable. Instead, iDCP required a scalable infrastructure that could streamline testing, accelerate feature rollouts, and handle traffic surges during peak events, all while aligning with their vision of making ERP solutions affordable for businesses of all sizes.
The Solution
In their decision-making process, iDCP was drawn to IP ServerOne’s NovaCloud service for its high-availability, redundant cloud infrastructure, designed to deliver seamless performance and reliability. Hosted in a Tier 3 data center in Malaysia, NovaCloud utilizes data replication across multiple data centers and spine-and-leaf switching deployment, ensuring continuous service and data availability.
The platform’s intuitive self-service portal allows users to easily scale resources, deploy virtual machines, and launch pre-installed applications like Redis, MSSQL, Docker, and WordPress with a single click. Built-in hourly, daily, and weekly snapshot backups, at no extra cost, provide strong data protection against threats such as ransomware. Additional features, such as load balancers and object storage, enhance service reliability and flexibility. With compliance to global standards like ISO 27001, ISO 27017, PCI-DSS, SOC 2 Type II, and CSA STAR Levels 1 and 2, NovaCloud guarantees top-tier security. Offering both subscription-based and pay-per-use options, alongside expert support, NovaCloud provides businesses with a reliable, cost-effective cloud hosting solution without the complexities of managing infrastructure.
The Result
For iDCP, NovaCloud has provided a reliable, scalable, and cost-effective cloud infrastructure that supports the ongoing development of their ERP solutions.
The onboarding process with NovaCloud was seamless for iDCP, transitioning smoothly from the testing phase to production. Setting up instances, configuring infrastructure, and managing payments were all done through a single self-service portal.
Over the past two and a half years, hosting applications and database servers in NovaCloud’s Malaysia region has ensured uninterrupted service with zero reported downtime, low latency, guaranteeing smooth operations and seamless accessibility for users across six Southeast Asian countries. NovaCloud’s transparent and affordable pricing—up to three times lower than hyperscalers like Azure—has enabled iDCP to pass cost savings on to customers, making ERP systems more accessible and affordable without compromising on quality. NovaCloud’s self-service portal further streamlines infrastructure management, allowing iDCP to easily spin up and configure servers. Its scalability is also crucial for meeting fluctuating demands—whether scaling up during testing or feature rollouts or scaling down afterward.
Additionally, NovaCloud’s built-in snapshot backups, available at no extra cost, protect data on an hourly, daily, and weekly basis, offering robust protection against security threats like ransomware. Its compliance with global security standards ensures peace of mind for both iDCP and its clients.
A standout benefit for iDCP has been IP ServerOne’s localized and responsive support, which has consistently proven efficient and timely compared to hyperscalers. For instance, support issues are often resolved quickly—such as a midnight support ticket being addressed within an hour. Ultimately, NovaCloud empowers iDCP to deliver secure, customizable, and reliable ERP systems, while IP ServerOne manages the infrastructure, allowing iDCP to focus on continuous innovation and adapting to the ever-evolving needs of their customers.
“Raising a ticket at midnight and having the issue resolved within an hour truly highlights the fantastic support from IP ServerOne. Additionally, the out-of-the-box thinking behind the automatic, built-in snapshot backups—providing hourly, daily, and weekly protection—gives us peace of mind, all at no extra cost.” — KH Wong, Managing Director, iDCP Systems
The Conclusion
The partnership between iDCP Systems and IP ServerOne’s NovaCloud has been instrumental in enabling iDCP to focus on its core mission of delivering innovative cloud ERP solutions for the distribution and retail industries. With IP ServerOne taking care of the cloud infrastructure, iDCP has been able to dedicate more resources to driving innovation and ensuring customer satisfaction. This collaboration has set a new standard for how managed cloud services can empower businesses to scale efficiently, innovate confidently, and create lasting value for their clients.
About iDCP
Beyond software, iDCP (Integrated Data Control and Planning) stands as your partner in navigating the complexities of business growth. We tailor Cloud ERP solutions designed with you in mind. At iDCP innovation, excellence and adaptability aren’t just principles; they are who we are. Our team is driven by a passion for creation, a determination to solve challenges, and a commitment to evolve with the ever-changing world. Find out more at https://idcp.my/
