| Basic | Essential | Pro | Premium | |
|---|---|---|---|---|
| Free | Contact Us | Contact Us | Contact Us | |
| 24×7 Access to Knowledge-base Documentation |  | | | |
| Windows Environment Operating System | ||||
| Windows Update with Default Options | | | | |
| Auto Windows Update | – | | | |
| Allowed to Select/Unselect Update(s) to be Installed | – | | | |
| Support Windows 2008, 2012, 2012R2, & 2016 | – | | | |
| Roll Back / Remove Windows Update upon Request | – | – | | |
| Troubleshooting with Application Vendor | – | – | 8am-10pm, Mon-Fri | 24×7, Mon-Sun |
| Manual Update according to Customer Specified Timing | – | – | 8am-10pm, Mon-Fri | 24×7, Mon-Sun |
| Liaise with Customer’s Application Vendor(s) on What to Patch and Not to Patch Job (upon request) | – | – | – | |
| Patching based on Vulnerable Scanning Report | – | – | – | |
| Linux Environment Operating System | ||||
| Autocheck & Notification on Kernal Version and Disk | | | | |
| Support Community / Enterprise Linux | – | | | |
| Troubleshooting with Application Vendor | – | – | 8am-10pm, Mon-Fri | 24×7, Mon-Sun |
| Manual Update according to Customer Specified Timing | – | – | 8am-10pm, Mon-Fri | 24×7, Mon-Sun |
| Liaise with Customer’s Application Vendor(s) on What to Patch and Not to Patch Job (upon request) | – | – | – | |
| Patching based on Vulnerable Scanning Report | – | – | – | |
| Application / Website Load Balancing | ||||
| Website Load Balance (transparent / proxy) | – | | | |
| Application Load Balance (transparent / proxy) | – | | | |
| HAproxy Installation & Configuration | – | | | |
| Keepalived Installation & Configuration | – | | | |
| Pound Installation & Configuration | – | | | |
| Firewall, VPN, Secured Network and BGP | ||||
| Remote Logging (required separate VM / Server) | – | | | |
| Destination / Source IP Routing Setup | – | – | | |
| PUBLIC, DMZ, PRIVATE Zoning | – | – | | |
| Site to Site VPN Tunnel | – | – | | |
| VPN Tunnel with AWS / Azure / Google Cloud | – | – | | |
| NAT Policies | – | – | | |
| BGP Network Configuration | – | – | | |
| IPS Setup in Firewall (require additional license) | – | – | | |
| Real-time Replication (VM to VM / Disk to Disk) or Disaster Recovery purpose | ||||
| Microsoft Hyper-V, VMWare, Proxmox etc (VM Replication) | – | – | | |
| Files Synchronization between 2 servers (same / different location) | – | – | | |
| DRBD – Disk to Disk Replication over Network | – | – | – | |
| Oracle Database / PostgreSQL Database Real-Time Synchronization | – | – | – | |
| Methods to Submit Helpdesk for Troubleshooting | ||||
| – | | | | |
| Private Message (Communication Platform) | – | – | | |
| Group Message (Communication Platform) | – | – | – | |
| Backup & Restoration | ||||
| Files Backup (requires Veeam Cloud Backup service) | | | | |
| Files Restoration (requires Veeam Cloud Backup service) | – | | | |
| Server Monitoring | ||||
| Ping Monitoring | | | | |
| HTTP / HTTPS | – | | | |
| CPU, HDD Space, Memory | – | | | |
| Bandwidth Usage Monitoring | – | | | |
| Remote Logging (require separate VM / Server) | – | | | |
| Control Panel Support | ||||
| cPanel / WHM | – | 2 tickets | 4 tickets | 10 tickets |
| DirectAdmin | – | 2 tickets | 4 tickets | 10 tickets |
| Plesk Control Panel | – | 2 tickets | 4 tickets | 10 tickets |
| Web Application Security & Network Security | ||||
| Enable / Disable Old TLS | – | | | |
| Enable / Disable New Cypher (Ex: 3DES Cipher Suite) | – | | | |
| Open Source Web Application Firewall Installation | – | | | |
| SSL Certificate Installation | – | | | |
| Using Automated Tool for Malware Scanning | – | | | |
| Assistance on Improving SSL Lab Scanning Report | – | – | | |
| Providing Assistance on Fixing the Items from the Malware Scan Report | – | – | | |
| Help on Identifying the -Possible Root Cause of Website being Defaced / Hijacked | – | – | – | |
| Identifying the Possible Root Cause of Website being Defaced / Hijacked | ||||
| Microsoft IIS 7.0 – 10.0 Installation / Configuration / Upgrade | – | | | |
| Apache Web Server | – | | | |
| Nginx Web Server Configuration and Caching | – | | | |
| Lite Speed Web Server Installation & Configuration | – | | | |
| Tomcat Web Server Installation & Initial Configuration | – | – | | |
| Database – MySQL | ||||
| MySQL Installation | – | | | |
| MySQL Server Level Optimization | – | | | |
| MySQL Identify Slow Query, Provide Suggestion to Customer | – | – | | |
| MySQL Database Replication Setup | – | – | | |
| MySQL Database Re-sync / Redo Database Replication | – | – | | |
| MySQL 3 Nodes Cluster (Galera Cluster) | – | – | – | |
| Database – MSSQL | ||||
| MS-SQL Installation | – | – | | |
| MS-SQL Database Setup (Separate DATA and LOG file) | – | – | | |
| MS-SQL Replication Setup | – | – | | |
| MS-SQL Database Snapshot | – | – | | |
| MS-SQL Database Mirroring | – | – | – | |
| Mail Server – Ms Exchange | ||||
| MS Exchange Installation | – | – | | |
| Active Directory Integration | – | – | | |
| Auto Discovery / Outlook Web Access (OWA) | – | – | | |
| Multiple Database Store Setup | – | – | | |
| Mail In & Out Troubleshooting | – | – | | |
| Antispam Setting & Optimization | – | – | | |
| Mail Server – Zimbra | ||||
| Zimbra Installation | – | | | |
| Zimbra Antispam Configuration & Integration | – | | | |
| Mail In & Out Troubleshooting | – | | | |
| Back Up & Restoration | – | | | |
| Memory Caching | ||||
| Redis cache Setup & Configuration | – | | | |
| Memcache cache Setup & Configuration | – | | | |
| File Sharing / Block Storage | ||||
| NFS Client / Server Setup | – | | | |
| iSCI Target / Initiator Configuration | – | | | |
| Windows SMB File Sharing | – | | | |
| Windows Distributed File System (DFS) | – | – | | |
| CEPH File System Deployment | – | – | – | |
| Basic | Essential | Pro | Premium |
|---|---|---|---|
| Free | MYR 150+ / month | MYR 250+ / month | MYR 400+ / month |
+: Subject to 6% SST
Prices are provided as a guide, may vary due to changes in foreign exchange rates.
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