Personal Data Protection Act (PDPA)
Your Data Privacy Matters
Learn about your data protection rights and how IP ServerOne ensures secure, responsible handling of your personal information under PDPA.
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Data Privacy Protection (PDPA)
PDPA Overview
Here’s a quick overview of how we handle your personal data
We Protect
Your data is encrypted and secured with industry-leading protection measures
You Control
Access, correct, or delete your data anytime. Transfer it to other providers if needed
We're Transparent
Clear explanations of what data we collect and exactly why we need it
We're Available
Questions? Contact our Data Protection Officer directly
Who We Are & Why This Matters
IP ServerOne Solutions Sdn Bhd provides IT hosting and cloud services across Malaysia and beyond. This privacy notice explains how we collect, use, and protect your personal data in compliance with Malaysia’s Personal Data Protection Act (PDPA).
Company Details
Registration Number: 200701042108
Address: Unit 21-03, Level 21, IMAZIUM, No. 8, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor
Data Protection Officer: Lee Cheung Loong
Contact: legal@ipserverone.com | 03-2026-1688
We process your personal data to deliver our IT services and maintain our business relationship with you. This notice applies whenever you interact with our services, website, or team.
Your Privacy Rights
Under Malaysia’s PDPA, you have several important rights regarding your personal data:
Right to Access
Request information about what personal data we hold and how we process it. We’ll provide this within 21 days.
Right to Correction
Ask us to correct any inaccurate or incomplete personal data. We’ll fix it and notify relevant third parties.
Right to Data Portability
Request transfer of your data to another service provider in a structured, machine-readable format.
Right to Withdrawal
Withdraw your consent for data processing at any time (where consent is the legal basis).
Right to Object
Object to processing for direct marketing or request cessation of processing that causes damage or distress.
Right to Deletion
Request deletion of your personal data when it’s no longer needed for legitimate business purposes.
⏰ Response Times
We respond to your rights requests within 21 days. For complex requests, we may extend this to 35 days with explanation.
International Transfers
International Transfers
- When you request international data transfers: You're responsible for ensuring the destination provides adequate protection.
- When we recommend international providers: We ensure they meet Malaysian PDPA standards through approved mechanisms.
About Your Data
Here is what data we collect, how and where we use it, how we protect it, and about our data retention and cookies.
We only collect data that’s necessary for providing our services and running our business. Here’s what we typically gather:
Contact & Identity Information
- Your name, email address, and phone numbers
- Business address and company details
- Job title and role information
Technical Information
- IP addresses and browser information
- Device details and operating system
- Website usage analytics and click patterns
- Server logs and performance metrics
Service-Related Data
- Account credentials and service configurations
- Support tickets and communications
- Billing information and usage statistics
Communications Data
- Newsletter subscriptions and preferences
- Marketing consent records
- Customer feedback and surveys
🔐 Sensitive Data:
We only collect biometric data (like fingerprints) with your explicit consent for specific security requirements. This is rare and only when absolutely necessary for secure access to critical systems.
How We Collect This Data
- Directly from you: Service registration, website forms, customer portal, live chat, and support interactions
- Automatically: Through cookies, system monitoring, and website analytics
- From third parties: Business partners, public directories, and social media platforms (only when necessary)
We use your personal data for specific business purposes. Here’s exactly what we do:
Service Delivery
- Provide hosting, cloud, and IT support services
- Process billing and handle payments
- Offer technical support and troubleshooting
- Manage your account and service configurations
Business Operations
- Manage customer relationships
- Improve our services based on usage patterns
- Plan network capacity and system upgrades
- Conduct quality assurance and training
Communications (With Your Consent)
- Send service updates and important notices
- Share marketing materials and promotions
- Provide newsletters and industry insights
- Gather feedback and conduct surveys
Legal Compliance
- Prevent fraud and security threats
- Comply with regulatory reporting requirements
- Handle legal disputes and investigations
- Meet tax and financial obligations
🤝 Data Sharing
We may share your data with:
- Service Providers: Cloud platforms, payment processors, support tools
- Government Agencies: When legally required
- Professional Advisors: Lawyers, accountants, auditors
- Business Transfers: In case of mergers or acquisitions
All recipients must maintain the same data protection standards we do.
We implement comprehensive security measures to protect your personal data:
Technical Safeguards
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Multi-factor authentication and role-based access
- Monitoring: 24/7 intrusion detection and security monitoring
- Backups: Secure backup and disaster recovery systems
Organizational Measures
- Staff Training: Regular data protection and security training
- Access Authorization: Strict procedures for data access
- Vendor Assessment: Security evaluation of all third-party providers
- Regular Audits: Periodic security and compliance reviews
🚨 Data Breach Response
If a data breach occurs that may cause significant harm:
- We’ll notify the Personal Data Protection Commissioner within 72 hours
- We’ll inform affected individuals without undue delay
- We’ll provide details of the breach and our remedial actions
- We’ll implement measures to prevent future incidents
How Long We Keep Your Data
We retain personal data only as long as necessary for:
- Legitimate business purposes
- Legal compliance requirements
- Until you withdraw consent or request deletion
When data is no longer needed, we securely delete or anonymize it.
Website Cookies
Our website uses cookies for:
- Essential functionality: Making the website work properly
- Analytics: Understanding how visitors use our site
- Preferences: Remembering your settings and choices
- Security: Protecting against fraud and unauthorized access
🔗 Third-Party Links
Our website may link to external sites. We’re not responsible for their privacy practices, so please review their policies before sharing personal data.
Contact Us & File Complaints
Have questions about your privacy or want to exercise your rights? We’re here to help!
Email Us
For privacy inquiries and rights requests
Call Us
Speak directly to our team
Data Protection Officer
Lee Cheung Loong
Your dedicated privacy contact
Important Legal Information
Consent & Acknowledgment
By using our website or services, you acknowledge that you’ve read and understood this Privacy Notice and agree to our data processing practices.
👶 Under 18 Years Old?
If you’re under 18, you must get parental or legal guardian consent before providing personal data to us.
Compliance
- This notice complies with Malaysia's Personal Data Protection Act 2010 and amendments
- Governed by Malaysian law with English version being authoritative
- Covers IP ServerOne services but not third-party services or public information
Updates to This Notice
We may update this Privacy Notice to reflect service changes, legal requirements, or practice improvements. Significant changes will be communicated through:
- Website notifications
- Email alerts to registered users
- Service announcements
Thank You for Trusting IP ServerOne
Your privacy is fundamental to our relationship. We’re committed to protecting your personal data and being transparent about our practices.
Document Classification: Public
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