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p/s: NovaAI is still evolving—if something seems off, thanks for bearing with us as we get better!
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Lodge a ticket with the Technical Support team for help. We’ll assist you with any issues you’re facing.
Self-Help Support
A library of technical guidance for your easy navigation and simple troubleshooting.
We believe in continuous learning and self-help whenever we can. Our Knowledge Base comprises of how-to guides, troubleshooting manuals and FAQs meant to guide you at anytime and anywhere.

IP ServerOne Headquarters
Reach Us Via:
- Phone: +603 2026 1688 / +603 8318 1688
- Email: cs@ipserverone.com
- LiveChat: Click here to chat with NovaAI
- Ticketing System: Submit a ticket here
HQ Address:
- Unit 21-03, Level 21, IMAZIUM, No. 8, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan.